Introduction
LiveAgent is a customer support software that helps you provide fast and efficient service to your customers across multiple channels. With LiveAgent, you can:
- Engage your customers in real-time with live chat
- Manage and resolve tickets from email, phone, social media, and more
- Automate workflows and tasks with rules, time rules, and SLA rules
- Analyze and improve your customer support performance with reports
In this article, we will explore each of these features in detail and show you how they can help you improve your customer satisfaction and loyalty.
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